I contacted six companies in total to provide a quote for the ceiling replacement. Two made an appointment but failed to show up. One gave me a vastly inflated quote which included services I had not requested. One gave me a reasonable quote but failed to reply to further queries. One gave a remarkably low quote but did not seem trustworthy. That leaves Modus. Everyone I dealt with at Modus was polite, pleasant, trustworthy, prompt and competent. I am extremely happy with the quality of the work done and the whole process has been trouble free and a pleasure for me. Thanks once again.
About Modus Property
Established in 2011, Modus Property exists to raise the bar for building trades.
When we say we’re going to be somewhere or do something we keep that promise. Our office is open from 7am to 5pm so your phone calls can be answered and your emails responded to quickly. We also provide 24/7 emergency services.
It’s pretty hard for tradespeople to work on the tools, project manage, attend to quotes and take care of invoicing and paperwork; while still trying to provide a high level of service. We employ Service Managers whose entire job is to listen to your needs, provide free quotes and manage your project through to successful completion. We also employ a team of full time, highly skilled trades people. We employ for attitude as number one and our team take great pride in their work.
We Guard Our Reputation and Keep Our Promises.
Our Management Team
Claire is a highly organized team member who takes care of several important business functions. Her responsibilities include accounts payable/receivable, supplier management and more.
Jamie’s role is paramount in ensuring that the day to day schedule is flowing smoothly and urgent customer requests are attended to promptly. The nature of our business involves many urgent building repairs, and Jamie is at the forefront of ensuring a highly responsive service.
Since starting with Modus in 2014 Jeff’s outstanding work ethic and ability have earned him much influence in the company. Jeff oversees many business operations including HR, invoicing, accounts and payroll requirements. He is a go to man for many management functions and always quick to act on client requirements.
Jerred is a skilled project manager, with a strong desire to for his projects to be completed to the highest standards. He is highly organised and this along with his outstanding work ethic ensure first class customer service. Jerred is also a qualified and licensed electrician.
John’s role as Operations Manager is to oversee our Estimating/Service Management team. He is responsible for ensuring that our team are delivering accurate quotes and well managed projects across the board. Having previously been a successful Service Manager for over 5 years, John’s work ethic, customer focus, and results driven approach; have stood him in good stead for his current role.
Josh has over 13 years of estimating and project management experience in the building and construction industry. Managing both commercial and residential projects, Josh thrives on building and maintaining great client relationships, through proactive communication and delivering quality results.
Karl is a qualified ceiling fixer/flusher with experience in all aspects of ceiling repairs. Working with ceilings in an occupied home can be very messy work. Karl's thoroughness, planning and attention to detail are key to achieving a high quality and clean finish.
Mike is highly dedicated to ensuring that his clients are very well looked after and is always prepared to do what it takes to provide first class service. He has skillfully managed many renovation projects including kitchens, bathrooms and entire homes. Mike has hands on experience in many aspects of building and construction, which have stood him in good stead for his current management role.
Jovo holds a Diploma in Building and Construction as well as a Bachelor’s Degree in Construction Management. He has experience in estimating, project management and a deep understanding across all facets of building. Working with Jovo guarantees our customers to be delivered with prompt and thorough service.
Why Choose Us?
WE KEEP OUR WORD
When we say we’ll do something we do it, when we say we’ll be somewhere we’re there…or worst case scenario we
call up front. No shows are way too common in our industry.
OUR TEAM ARE HIGHLY QUALIFIED
We are a registered building company (BC102438), a registered electrical company (EC12141) and a registered painting
company (REG1825). Our nominated practitioners are all full time employed. In addition to these licensed trades we also
employ qualified carpenters and joiners, cabinetmakers, ceiling fixers, metal workers, tilers and roof plumbers.
OUR SERVICE MANAGERS WILL TAKE FULL RESPONSIBILITY FOR YOUR PROJECT
From the initial quote visit, to organising materials, planning the works, quality control and final sign off; our
Service Managers will give your project the attention it needs. Our Service Managers provide quotes and manage
the works full time, they don’t have to try to work “on the tools” too.
ALL WORKS ARE MANAGED BY FULL TIME EMPLOYEES
We have a large team of employed tradespeople and even when a contractor is assisting, our Service Managers and
full time team members are completely responsible for your job.
OUR TRADESPEOPLE PROVIDE HIGH QUALITY WORK…AND CLEAN UP
We can’t promise perfection, but we can promise that we aim for it! And if something is ever not as it should be rectification
is our absolute priority.
WE WORK TO PROVIDE THE BEST SOLUTION WITHIN YOUR BUDGET REQUIREMENTS
Jobs can be attacked from many different angles. Our team have the skills and product knowledge to provide the
best options based on your needs.
WE PROVIDE FREE QUOTES
We treat quote requests as an opportunity, not as an inconvenience.
OUR QUOTES ARE CLEAR AND UNDERSTANDABLE
We use terminology that everyone can understand. All of the project requirements are addressed to ensure that expectations
are clear upfront.
WE’RE ALWAYS READY TO HELP
Our office is open from 7am to 5pm Monday to Friday and we can attend to special requirements on weekends and nights too.
OUR TEAM ARE WELL PRESENTED, ORGANISED AND PROFESSIONAL
We take our image very seriously and our purpose is to raise the bar in our industry.
WE CARE MORE
Tim Mathews started the company in 2011 with the intention of bringing a new level of service to the industry. Having dealt with
many trade companies in his previous real estate career, Tim was disappointed with the level of service provided and set out
to raise the bar. Our team are employed for attitude as number one priority, and each team member takes great pride in what they do.
Frequently Asked Questions
DO YOU PROVIDE FREE QUOTES?
YES! We provide free quotes for a complete range of services and have several full time Service Managers whose sole job is to attend to provide quotes and manage the approved jobs.
HOW DO YOU ENSURE TOP QUALITY WORK?
Jobs are either received as an approved quote or on a “do and charge” basis if the job is more minor. Quoted jobs are managed from start to finish by the Service Manager who quoted them. This way any discussions that were had with our customer are conveyed to our trades team and the Service Manager is responsible for ensuring the customer is impressed. For “do and charge” jobs our schedulers read the job requirements and allocate the job to our most suitable trade staff member. Until we are 100% happy with work quality any new team members work is inspected by our Service Managers. This way any issues are quickly remedied, mitigating the risk of one bad apple undermining the efforts of the team. Whilst we aim for perfection, our high volume of works make it inevitable that some jobs don’t go according to plan. We treat these as an absolute priority; our business is built on repeat customers.
DO YOU SUBCONTRACT YOUR WORK?
In contrast to common industry standard we employ a full time team to manage our estimating, scheduling, project managing and onsite job completion. Our qualified trades team include experts in carpentry, painting, cabinetmaking, tiling, ceiling fixing, bricklaying, roofing and more. We also have strong relationships with proven sub-contractors to assist with our projects and ensure we are on top of our customers requirements. Our management team take full responsibility for achieving the desired outcome on every job.
HOW DO I KNOW IF YOU CAN DO MY JOB?
Modus Property employs a large team of skilled trades professionals. If you have a job to do assume we can help. If it’s not in our area of expertise we’ll let you know and try to point you in the right direction.
DO YOU WARRANT YOUR WORK?
We warrant all of our workmanship, full stop! If something isn’t done to a professional trade standard the first time, rectification is our priority. It is important to note that while we warrant workmanship we can’t warrant against wear and tear or misuse. Also some repairs can be a process of elimination due to an unclear cause of the problem. This can be reasonably common with roof leak repairs where a minor fix may solve the problem and is the best place to start to save costs, however sometimes if the minor fix is ineffective a larger scope of works may be required.
WHY CHOOSE MODUS?
We care more! Tim Mathews started the company in 2011 with the intention of bringing a new level of service to the industry. Having dealt with many trade companies in his previous real estate sales career, Tim was disappointed with the level of service provided and set out to raise the bar. Our team are employed for attitude as number one priority, and each team member takes great pride in what they do.
What our clients say!
Great job. Everyone friendly, easily reachable over the phone. Punctual. Clean work. Even going out of their way to come and give a quote. Awesome! Thank you!